[bread_baker]

You may also try small group discussions. I love these and have used them a lot. Students often can share life experiences if you can give them specific questions to discuss. I limit groups to 3-5 students. I give the class a list of questions to discuss, and I keep all the questions for the activity focused on one topic. You can prepare a list of questions on, say, things that can go wrong if you are a server, and what you can say and do to calm the customer down.