[alawton]

Hello,

I would set up a role play activity. In groups of twos one student could be working behind the desk while the other is a guest with many questions. Have them brainstorm for the first 10 minutes of class on what kind of situations a person could be faced with as a front desk person at a hotel. Students will need to give directions, talk about local attractions and calm down irrate guests. On my ESL website, which you can find by my name, I have a lesson dedicated to hotel vocabulary and expressions. Feel free to use any of these pages. Thanks!